Product Information - FAQs

Frequently Asked Questions

Question 1

Can the Sorba-Freeze pads be used more than once?

 

Answer

If the product is totally sealed then it may be safe for the pads to be re-used.

This is a choice that you as the customer must make based on your safety checks. Once the pads come directly in contact with the product and absorb any fluid or solid waste they run the risk of developing bacteria after the first usage. In this case the pads should not be used more than once.

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Question 2

Do the pads give off fluid when they defrost?

 

Answer

No, the pads stay solid when defrosting occurs.

If allowed to dry, the contents of the pads crystallise.

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Question 3

How do I maximise the effect of the refrigerant pads?

 

Answer

Please see our instructions page for details.

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Question 4

Is it possible to have a logo printed on the pads and if so what will it cost?

 

Answer

Yes, this is possible and we welcome you to contact us with your enquiry. We will offer a quotation based on your needs. Other modifications such as size and additives can also be arranged.

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Question 5

What is the minimum quantity that I may order?

 

Answer

You may order as small a quantity as you would like to trial.

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Question 6

How many cells (squares) do I use?

 

Answer

Many factors apply such as the type of outer packaging used etc. But as an example, a salmon producer, air freighting 17 kgs of fresh salmon uses 4 pads each with 16 cells.

You may check our instructions page for details on how to optimise the length of cooling times.

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Question 7

How do I hydrate the pads?

 

Answer

Soak the dry Sorba-Freeze pads for 10 minutes in fresh water for best absorption.

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Question 8

Are the pads toxic?

 

Answer

No. The pads have been tested for safety and are food grade. See the safety test page for details.