Delivery & Returns

Chilled Packaging Delivery Policy

We offer free delivery of Sorbatek to our customers in Mainland UK and Ireland.

An auto order confirmation system is in place for all orders received, should your confirmation email not match your requirements please contact us immediately to amend.

Sorbafreeze will always try to ensure timely delivery of orders but due to the use of independent carriers this cannot always be guaranteed. In the unfortunate event of a delay, we will do our utmost to resolve any issues with the tracking service in place.

Hydratek – We endeavour to minimise carriage but due to the weight of the ready mixed products we are forced to pass on the direct costs applied by our couriers, This equates to £10 per courier box and £45 per pallet.

Chilltek- the packaging range attacts a volumetric charge from our couriers due the physical bulk of the products in transit. This equates to £8 per pack for bags and insulated liners and £50 per pallet. For boxes the prices differ slightly at £10 per pack and £45 per pallet.

Brexit – As we are no longer part of the EU additional charges are forced upon us for all exported goods, This includes;

Ireland – £60 per consignment  (buy in bulk to save on duty charges as this charge applies only once per delivery no matter how many pallets or boxes are included in that single delivery!)

Europe/ ROW – please get in touch to obtain volume and location specific costs

Chilled packaging delivery costs and timescales for European and Worldwide clients will be confirmed upon completion of the form below. Alternatively please give us a call on +441592 623523

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Returns

Please see section 6 of our Terms & Conditions to learn more about our returns policy.

 

 

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